Track my order

Your order number and your email address are all you need — no account required.

Where to find your order number

It is 9 characters long — letters and digits, for example OMAOWAMEJ. You will find it at the top of the confirmation email sent just after your purchase, and on your invoice. The email address to enter is the one used when the order was placed.

Understanding the stages of your order

Order confirmed, then prepared

As soon as it is validated, your order goes into preparation at our warehouse in Témara. You can see the date of every stage completed.

Dispatched, with its parcel number

Once the parcel is handed over to the carrier, its consignment number appears in the tracking. You can then follow it with the carrier.

Delivered

The order moves to “Delivered” once the parcel has been handed over. Your invoice is sent to you without you having to ask.

Tracking your order is not the same as tracking your parcel

This page retraces your order’s journey at iris.ma: payment, preparation, dispatch, delivery. Once your parcel has been handed over to Sapress, our carrier, you can also follow it with them using its consignment number: Sapress tracking.

iris.ma also offers free parcel tracking for the main Moroccan carriers — a service open to everyone, whoever the sender is.

Frequently asked questions

Where can I find my order number?

It is 9 characters long (letters and digits) and appears at the top of the confirmation email received just after your purchase, as well as on your invoice. Example: OMAOWAMEJ.

I do not have an iris.ma account — can I still track my order?

Yes. That is exactly what this page is for: your order number and the email address used when you bought are enough. You can then create your account with a single password if you wish.

Why am I asked for a code by email?

Your order status is shown straight away. For personal information — delivery address, phone number, items, invoice — we send a code to the address registered on the order: that is what guarantees nobody else can see them.

What is the difference between tracking my order and tracking my parcel?

Order tracking retraces the whole journey at iris.ma: validation, payment, preparation, dispatch. Parcel tracking queries Sapress — our carrier — once the parcel has been handed over, using its consignment number.

My number and email return nothing — what should I do?

Check that you are using the email address entered WHEN the order was placed — that is the most common cause. If the problem persists, write to us or call us: we will find your order with you.

Need help?

Our team will find your order with you — on WhatsApp at +212 6 64 10 46 24, by phone at (+212) 05 30 31 64 21, or through the contact form.

Already have an account? Sign in to find all your orders.