How do I use my gift card on the website?
When you place your order, below the basket total, open “Have a promo code or a gift card?”, enter the card’s code and confirm: the amount is deducted from the total straight away. The same code can be used by phone or WhatsApp with our sales team, who place the order with you, or directly in store, where you simply present it at the counter.
What happens to the balance if my order is less than the card amount?
It stays on your code. A gift card can be used in one go or over several: if the order does not use up its full value, the difference stays attached to the code and carries over to a later order, as long as the card is still valid. Nothing is lost on the first purchase, and there is no need to spend it all at once.
What happens if my order exceeds the card amount?
You pay the difference. The card covers its value, and the rest of the order is paid in the usual way when you confirm it: so nothing stops you from choosing a product that costs more than the card. It is deducted from the total, like a discount code. The other way round, if the order costs less, the unused balance stays attached to the code for later.
How long does the card remain valid?
One year. Validity runs from the day the card is issued and applies to the e-card and the physical card alike. After that period the card can no longer be used, and an expired card cannot be reactivated. As the unused balance is carried over from one order to the next, nothing requires you to spend it all in one go during that year.
What is the difference between the e-card and the physical card?
The format, not the code. The e-card arrives by e-mail: nothing to print, nothing to carry, and it suits a gift that is going far away or is decided at the last minute. The physical card is something to hand over in person or have delivered, the kind you slip into an envelope. In both cases it is the same code, with the same value and the same period of validity.
Can I use the card anywhere other than on the website?
Yes, on all three of our sales channels. The code works online when you place your order, but also by phone or WhatsApp with our sales team, and directly in store, where you simply present it at the counter. It is therefore valid on orders placed with us, whichever channel you use to place them.
Which products is the gift card valid on?
Across the entire catalogue. IT, high-tech, electronics: the card is not tied to a department, a brand or a selection. That is precisely what makes it a useful gift when you know neither the model nor the brand the person is hoping for. The
gift card section brings together the available amounts.
Can a gift card be exchanged for cash?
No. A gift card cannot be exchanged for cash, resold or transferred: it can only be used to pay for all or part of an order. It is not refundable either, and a card whose validity has expired cannot be reactivated. Using the code constitutes acceptance of these terms.
What happens if I lose my card’s code?
Look after the code as you would a banknote. A lost or stolen card is neither replaced nor refunded: whoever holds the code can use it. Write it down as soon as you receive it, or keep the e-mail that contains it. For any question about a card that is still active, our customer service answers via the
contact page.
Can a company order gift cards for its teams?
Yes, and it is a common use. Whether your company is based in Morocco or abroad, we issue these cards in volume to reward employees, thank customers or run a sales challenge. We draw up a quote based on the quantities and values you want, then the invoice is issued in your company’s name. Our
business page presents the rest of the offer.
Is it possible to get an amount that is not offered on the website?
Yes, on digital cards. The amounts on the website range from 300 to 2,000 DH, but for a company order we issue codes for the value you set, including the dirham equivalent of an amount denominated in another currency. Simply tell us the quantities and values you want via the
contact page.
In what form does a company receive codes ordered in volume?
In a spreadsheet file. We give you the list of gift codes, one per card, each with its amount and its expiry date. You then distribute them to your recipients through whichever channel suits you: e-mail, WhatsApp, intranet. This is the format we use with our business customers, including those outside Morocco.