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AVAYA – CMS R21 Preferred Support (3 years) (355997)

24/7 support with automatic detection of 99% of alarms (EXPERT Systems), reducing the risk of failure by 74%.

  • 24/7 support
  • Automatic detection of 99% of alarms (EXPERT Systems)
  • 74% reduction in the risk of failure
  • Predictable billing over 3 years
Ref.: 355997
AVAYA – CMS R21 Preferred Support (3 years) (355997) — image 1

Non-contractual photos

The visuals on this page are supplied by the manufacturer. They are frequently produced for a whole range — not for the exact model you are viewing: what you see in the photo is never a promise of what is included.

No exchange, return or cancellation will be accepted on the grounds that something seen in a photo (accessory, port, colour, keyboard layout, packaging…) is not found on the delivered product. Only the specifications written on the page are binding for the order.

What the image does not guarantee:

  • Box : the box shown is purely illustrative: the licence is most often digital (key sent by email), with no box, DVD or physical medium.
  • Version and term : edition, subscription term and number of devices covered are those of the title and the specifications, never those printed on the box photographed.
  • Screenshots : the features and modules visible in the screenshots are not all included in the edition sold.
  • Colour : one image often serves several colours, and the shade you see depends on studio lighting as much as on your screen settings; the colour sold is the one in the title and the specifications.
  • Props and accessories : the items shown around the product (cables, stands, decorative objects, content displayed on screen) are not included unless explicitly stated.
  • Packaging : boxes, labels and bundles change with the manufacturer's revisions: the packaging delivered may differ from the one in the photo.

What is binding: the product title, this page's technical specifications, the description and, when provided, the manufacturer's PDF datasheet available in the downloads.

The slightest doubt about a specification? Contact us before ordering and we will check for you.

(+212) 05 30 31 64 21+212 6 64 10 46 24service.client@iris.ma

See our terms and conditions of sale.

5 999,00 DHincl. VAT

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Receive it between Wed 23 Sept and Fri 25 Sept — free delivery all over Morocco

Delivery to your address

Receive it between Wed 23 Sept and Fri 25 Sept — free delivery all over Morocco

The estimate is refined using actual delivery rounds to your city.

  • Free delivery from 3 000 DH of purchases, all over Morocco.
  • Below that, the same rate in every city for parcels up to 30 kg (delivery to your home or workplace) — the exact amount is shown above, then in the basket.
  • Above 30 kg, the rate follows the parcel's weight. In Casablanca, the flat rate holds up to 120 kg.
  • You are notified by SMS, then called by the courier before your parcel is handed over (delivered by Sapress).
  • Observed delivery time: 1 to 5 working days depending on the city.
Free in-store collection: Casablanca (within 24 h) · Témara (within 48 h)

In-store collection — free

Casablanca store
We bring it to the store within 24 h
We call you as soon as it arrives in store.

Résidence Manoir des Roses, Lot. 18, Boulevard El Hachmi El Filali, Rond-point Bachkou, Casablanca

Opening hours

  • Mon–Fri: 10am – 7pm
  • Sat: 10am – 2pm
  • Closed on Sundays and public holidays

Payment on site: cash, bank card via terminal, certified cheque.

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Temara pickup point
We bring it to the store within 48 h
We call you as soon as it arrives in store.

Boulevard Hassan II, Résidence Les Perles de Témara, Immeuble 5, appartement 2, Témara

Opening hours

  • Mon–Fri: 8.30am – 1pm / 2pm – 6pm
  • Sat: 8.30am – 12.30pm
  • Closed on Sundays and public holidays

Payment on site: cash, bank card via terminal, certified cheque.

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1 year warranty — free repair in Morocco if it breaks down during the warranty period

1 year manufacturer's warranty

This product is covered for 1 year by a manufacturer's warranty (the brand's official warranty). Your iris.ma invoice serves as the warranty document: keep it safe.

A problem with your product? Don't worry: contact us by phone, WhatsApp or e-mail. Depending on the brand, we direct you either straight to the repairer appointed by the brand to fix your product, or to us — and we take care of the rest.

  • If a repair is possible, it is carried out free of charge.
  • If the product cannot be repaired, the brand offers an exchange for another product.
  • If no product is available, a refund is issued as soon as the brand confirms it.

Faulty straight out of the box? Some brands offer an immediate exchange, others a repair. Contact us to find out what applies to your product.

The warranty covers breakdowns occurring under normal use, as defined by the brand's terms. Product breakage (drop, impact, liquid…) is not covered, nor are certain consumable parts.

(+212) 05 30 31 64 21+212 6 64 10 46 24service.client@iris.ma

New, never opened — our commitment

All our products are new, delivered in their sealed original packaging.

We commit to never sending you a product that has been opened, unboxed or returned by another customer — even one “just opened for checking”.

Any doubt on delivery (damaged box, seal already opened)? Point it out to the courier or contact us immediately: we take the product back and send you another one.

Sales invoice

Every order comes with its sales invoice, included with the parcel (handed over in person for a store collection).

Ordering for a company? Using the details you give at checkout (company name and ICE), the invoice is issued in your company's name, with its ICE.

Need a quote? Request a free quote — reply within 24 working hours.

100% secure payment: Bank transfer · Bank card · Cash on delivery · Certified cheque

Accepted payment methods

Bank transfer

Simply transfer the amount shown to account 007 826 0002684000000426 89 — SGM2I, Attijariwafa bank. The rest (the reference to quote, sending us the proof, tracking) is explained right after confirmation and by email. An instant transfer is recommended: it saves you 24 hours on the delivery time.

Bank card

Your everyday Moroccan bank card is enough — Visa, Mastercard or CMI, no special card required. Foreign cards are accepted too. Secure payment by Attijari Payment.

Cash on delivery

Pay the courier in cash on delivery — no fee.

Certified cheque

Certified cheque payable to “sgm2i”. Have your bank certify the cheque, then send us a copy on WhatsApp (+212 6 64 10 46 24) or to service.client@iris.ma — we dispatch as soon as we receive it.

Cash at a bank branch

Pay the cash in at any of the 3,400 Attijariwafa Bank branches in Morocco, to the SGM2I account no. 0268 D 000 000 426. You do not need an account there: your ID and the cash are enough.

The methods offered depend on the order total and the carrier — checkout shows the final list.

Google reviews4.7(553 reviews)

Product overview

Boost the reliability and performance of your business communications with AVAYA – CMS R21 Preferred Support (3 years). This premium service provides comprehensive assistance 24 hours a day, 7 days a week, combining intelligent diagnostics, proactive monitoring and strengthened network security. Thanks to the patented EXPERT Systems SM, 99% of alarms are detected and resolved automatically, cutting the risk of outage by 74%. Benefit from simplified management, predictable billing and responsive support to keep your operations running. An essential asset for maximising productivity and protecting your communications investment.

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Technical specifications

Technical specifications
Warranty1 year

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Frequently asked questions about this product

What does Avaya CMS R21 Preferred Support cover?
Support 24 hours a day, 7 days a week, for three years. That is the level expected for a contact centre: a CMS failure halts the monitoring of call queues, at any hour.
How does Avaya support detect incidents?
Through EXPERT Systems, a patented system that automatically detects 99% of alarms and resolves them. The system reports the fault before the operator has noticed it — that is where response time is gained.
What benefit does Avaya CMS R21 Preferred Support bring?
A 74% reduction in the risk of failure, through proactive monitoring and intelligent diagnostics. This figure is stated for system availability, not for repair time — two different measures.
Is Avaya CMS R21 Preferred Support billed every year?
It is presented as offering predictable billing over three years. That is the benefit of a multi-year contract: the maintenance budget is known in advance, with no surprises from an unexpected intervention.
Is the Avaya CMS R21 Preferred Support contract new?
It is a three-year Avaya support contract, reference 355997, taken out new. The invoice serves as proof of the contract: keep it, as it will be requested each time a case is opened.

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