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HP 963 Cyan - HP Ink Cartridge (3JA23AE)

700 pages on the OfficeJet Pro 9010 and 9020, with a pigment ink that stands up to water and does not fade.

  • Compatible with the HP OfficeJet Pro 9010 and 9020 All-in-One ranges
  • Yield 700 pages
  • Ink volume 10.74 ml
  • Pigment ink, water- and fade-resistant
  • HP thermal inkjet printing
Ref.: 3JA23AE
HP 963 Cyan - HP Ink Cartridge (3JA23AE) — image 1

Non-contractual photos

The visuals on this page are supplied by the manufacturer. They are frequently produced for a whole range — not for the exact model you are viewing: what you see in the photo is never a promise of what is included.

No exchange, return or cancellation will be accepted on the grounds that something seen in a photo (accessory, port, colour, keyboard layout, packaging…) is not found on the delivered product. Only the specifications written on the page are binding for the order.

What the image does not guarantee:

  • Compatibility : the printers visible in the image are only an example of use: only the exact reference of the consumable guarantees compatibility with your machine.
  • Quantity : an image of a multipack or a multicolour set says nothing about the packaging sold — the number of units and the colour are those of the title and the specifications.
  • Yield : standard, XL and high-yield versions most often share the same photo.
  • Colour : one image often serves several colours, and the shade you see depends on studio lighting as much as on your screen settings; the colour sold is the one in the title and the specifications.
  • Props and accessories : the items shown around the product (cables, stands, decorative objects, content displayed on screen) are not included unless explicitly stated.
  • Packaging : boxes, labels and bundles change with the manufacturer's revisions: the packaging delivered may differ from the one in the photo.

What is binding: the product title, this page's technical specifications, the description and, when provided, the manufacturer's PDF datasheet available in the downloads.

The slightest doubt about a specification? Contact us before ordering and we will check for you.

+212 6 64 10 46 24service.client@iris.ma

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419,00 DHincl. VAT

In stock

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3 ways to get it

In-store collection — free

Casablanca store
Available within 24 h
We bring it there and call you when it arrives

Manoir des Roses Residence, Lot 18, El Hachmi El Filali Boulevard, Bachkou Roundabout, Casablanca

Opening hours

  • Mon–Fri: 10am – 7pm
  • Sat: 10am – 2pm
  • Closed on Sundays and public holidays

Payment on site: cash, bank card via terminal, certified cheque.

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Témara pickup point
Available within 48 h
We bring it there and call you when it arrives

Hassan II Boulevard, Les Perles de Témara Residence, Building 5, Apartment 2, Témara

Opening hours

  • Mon–Thu: 8.30am – 6pm
  • Fri: 8.30am – 1.30pm / 2.30pm – 6pm
  • Sat: 8.30am – 12.30pm
  • Closed on Sundays and public holidays

Payment on site: cash, bank card via terminal, certified cheque.

View the map on Google Maps

Delivery anywhere in Morocco

40 DH incl. VAT

In stockReceive it between Mon 9 Nov and Wed 11 Nov ·

Delivery to your address

Receive it between Mon 9 Nov and Wed 11 Nov — delivery 40 DH incl. VAT all over Morocco

The estimate is refined using actual delivery rounds to your city.

  • Free delivery from 3 000 DH of purchases, all over Morocco.
  • Below that, the same rate in every city for parcels up to 30 kg (delivery to your home or workplace) — the exact amount is shown above, then in the basket.
  • Above 30 kg, the rate follows the parcel's weight. In Casablanca, the flat rate holds up to 120 kg.
  • You are notified by SMS, then called by the courier before your parcel is handed over (delivered by Sapress).
  • Observed delivery time: 1 to 5 working days depending on the city.

Casablanca store

Free pickup

Available within 24 hWe bring it there and call you when it arrives

Témara pickup point

Free pickup

Available within 48 hWe bring it there and call you when it arrives

1 year warranty — free repair in Morocco if it breaks down during the warranty period

1 year manufacturer's warranty

This product is covered for 1 year by a manufacturer's warranty (the brand's official warranty). Your iris.ma invoice serves as the warranty document: keep it safe.

A problem with your product? Don't worry: contact us by phone, WhatsApp or e-mail. Depending on the brand, we direct you either straight to the repairer appointed by the brand to fix your product, or to us — and we take care of the rest.

  • If a repair is possible, it is carried out free of charge.
  • If the product cannot be repaired, the brand offers an exchange for another product.
  • If no product is available, a refund is issued as soon as the brand confirms it.

Faulty straight out of the box? Some brands offer an immediate exchange, others a repair. Contact us to find out what applies to your product.

The warranty covers breakdowns occurring under normal use, as defined by the brand's terms. Product breakage (drop, impact, liquid…) is not covered, nor are certain consumable parts.

+212 6 64 10 46 24service.client@iris.ma

New, never opened — our commitment

All our products are new, delivered in their sealed original packaging.

We commit to never sending you a product that has been opened, unboxed or returned by another customer — even one “just opened for checking”.

Any doubt on delivery (damaged box, seal already opened)? Point it out to the courier or contact us immediately: we take the product back and send you another one.

Sales invoice

Every order comes with its sales invoice, included with the parcel (handed over in person for a store collection).

Ordering for a company? Using the details you give at checkout (company name and ICE), the invoice is issued in your company's name, with its ICE.

Need a quote? Request a free quote — reply within 24 working hours.

100% secure payment: Bank transfer · Bank card · Cash on delivery · Certified cheque

Accepted payment methods

Bank transfer

Simply transfer the amount shown to account 007 826 0002684000000426 89 — SGM2I, Attijariwafa bank. The rest (the reference to quote, sending us the proof, tracking) is explained right after confirmation and by email. An instant transfer is recommended: it saves you 24 hours on the delivery time.

Bank card

Your everyday Moroccan bank card is enough — Visa, Mastercard or CMI, no special card required. Foreign cards are accepted too. Secure payment by Attijari Payment.

Cash on delivery

Pay the courier in cash on delivery — no fee.

Certified cheque

Certified cheque payable to “sgm2i”. Have your bank certify the cheque, then send us a copy on WhatsApp (+212 6 64 10 46 24) or to service.client@iris.ma — we dispatch as soon as we receive it.

Cash at a bank branch

Pay the cash in at any of the 3,400 Attijariwafa Bank branches in Morocco, to the SGM2I account no. 0268 D 000 000 426. You do not need an account there: your ID and the cash are enough.

The methods offered depend on the order total and the carrier — checkout shows the final list.

Google reviews4.7(599 reviews)
Manufacturer's datasheetView the PDF · 1,1 Mo — downloadable

Product overview

Get vivid prints with the HP 963 Cyan ink cartridge. Using HP Thermal Inkjet printing technology, this high-capacity cartridge delivers up to 700 pages of professional quality. Pigment inks produce long-lasting, fade-resistant results. Enhance your projects with vibrant, true-to-life colours. Bring your ideas to life with exceptional print performance.

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Technical specifications

Technical specifications
Dimensions (W x D x H)114 x 25 x 126 mm
Printing technologyHP thermal inkjet printing
CompatibilityHP OfficeJet Pro 9010 All-in-One printer series, HP OfficeJet Pro 9020 All-in-One printer series
Page yield700 pages (ISO/IEC 24711)
Colour(s)Cyan
Volume supplied by print cartridges10.74 ml
Weight0.04 kg
Technical specifications (continued)
Ink typesPigment ink
Cartridge typeGenuine HP ink cartridge
Compatible printerHP OfficeJet Pro
ColourCyan
Consumable typeInk cartridge
Warranty1 year

Specific references

EAN192545866347

Downloads

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Frequently asked questions about this product

Which printers does the HP 963 cyan cartridge work with?
It is stated to be compatible with the HP OfficeJet Pro 9010 and OfficeJet Pro 9020 all-in-one ranges. Check the model printed on your printer, or the code on the cartridge you are removing: here 3JA23AE. Genuine HP cartridges are designed specifically to work with your HP printer.
What is the difference between the HP 963 and the 963XL, and which should I choose?
The yield: 700 pages for the 963 cyan, 1,600 pages for the 963XL cyan (3JA27AE), in a cartridge of identical dimensions (114 × 25 × 126 mm). If you print a lot in colour, the XL means far fewer replacements. Black follows the same logic: 1,000 pages for the 963, 2,000 pages for the 963XL.
How are the stated 700 pages measured?
According to the ISO/IEC 24711 standard or an HP test methodology, in continuous printing on an HP OfficeJet Pro 9020: it is an average composite yield for cyan/magenta/yellow, for 10.74 ml of ink. Actual yield varies considerably depending on the content of the printed pages.
Is the cartridge sold on its own or with the other colours?
On its own. Reference 3JA23AE is the cyan cartridge; magenta (3JA24AE) and yellow (3JA25AE) are ordered separately, as is black (3JA26AE), which lasts 1,000 pages. The three colours share the same 114 × 25 × 126 mm format, the black being wider (119 × 36 × 126 mm).
Does pigment ink last over time on archived documents?
Yes, that is its whole point: the pigment inks of the HP 963 deliver long-lasting, fade-resistant results, backed by HP internal testing and the Wilhelm Imaging Research statement on dark storage. Ideal for producing business documents that keep vivid colours and crisp black text.
What should you do with the cartridge once it is empty?
HP takes it back free of charge for recycling through its HP Planet Partners programme, whose availability varies by country. So you do not have to throw it away with ordinary waste. Genuine HP supplies are also designed to save resources and paper when printing.
Is this HP 963 cyan cartridge genuine and under warranty?
Yes: a genuine HP cartridge (3JA23AE), new, supplied with its invoice, which serves as the 1-year warranty document — HP warrants its cartridges against any defects in materials and workmanship. Full details in the HP datasheet (PDF).

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