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Alcatel-Lucent Enterprise 8018 DeskPhone PoE IP phone (3MG27201AA)

Compact IP phone for Alcatel-Lucent Enterprise servers (OXO Connect, OmniPCX Office RCE and Enterprise): 128 x 64 backlit display, wideband HD hands-free audio, two Gigabit ports, class 1 PoE power and a USB port for a headset.

  • Works with OXO Connect, OmniPCX Office RCE and Enterprise
  • IP NOE or SIP modes
  • 2.4-inch backlit LCD, 128 x 64
  • G.722 wideband HD audio, full-duplex hands-free
  • 2 Ethernet 10/100/1000 ports
  • 802.3af PoE class 1, under 3.84 W
  • USB port for a headset or speaker
  • 4 programmable keys, 6 soft keys
  • Custom clip and faceplate
  • 675 g, 164 x 200 x 170 mm
Ref.: 3MG27201AA
1 190,00 DHincl. VAT

In stock

Earn 12 DH in loyalty credit with this purchaseHow does it work?Loyalty credit capped at 300 DH per order.

3 ways to get it

In-store collection — free

Casablanca store
Available within 24 h
We bring it there and call you when it arrives

Manoir des Roses Residence, Lot 18, El Hachmi El Filali Boulevard, Bachkou Roundabout, Casablanca

Opening hours

  • Mon–Fri: 10am – 7pm
  • Sat: 10am – 2pm
  • Closed on Sundays and public holidays

Payment on site: cash, bank card via terminal, certified cheque.

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Témara pickup point
Available within 48 h
We bring it there and call you when it arrives

Hassan II Boulevard, Les Perles de Témara Residence, Building 5, Apartment 2, Témara

Opening hours

  • Mon–Thu: 8.30am – 6pm
  • Fri: 8.30am – 1.30pm / 2.30pm – 6pm
  • Sat: 8.30am – 12.30pm
  • Closed on Sundays and public holidays

Payment on site: cash, bank card via terminal, certified cheque.

View the map on Google Maps

Delivery anywhere in Morocco

40 DH incl. VAT

In stockReceive it between Fri 2 Oct and Mon 5 Oct ·

Delivery to your address

Receive it between Fri 2 Oct and Mon 5 Oct — delivery 40 DH incl. VAT all over Morocco

The estimate is refined using actual delivery rounds to your city.

  • Free delivery from 3 000 DH of purchases, all over Morocco.
  • Below that, the same rate in every city for parcels up to 30 kg (delivery to your home or workplace) — the exact amount is shown above, then in the basket.
  • Above 30 kg, the rate follows the parcel's weight. In Casablanca, the flat rate holds up to 120 kg.
  • You are notified by SMS, then called by the courier before your parcel is handed over (delivered by Sapress).
  • Observed delivery time: 1 to 5 working days depending on the city.

Casablanca store

Free pickup

Available within 24 hWe bring it there and call you when it arrives

Témara pickup point

Free pickup

Available within 48 hWe bring it there and call you when it arrives

1 year warranty — free repair in Morocco if it breaks down during the warranty period

1 year manufacturer's warranty

This product is covered for 1 year by a manufacturer's warranty (the brand's official warranty). Your iris.ma invoice serves as the warranty document: keep it safe.

A problem with your product? Don't worry: contact us by phone, WhatsApp or e-mail. Depending on the brand, we direct you either straight to the repairer appointed by the brand to fix your product, or to us — and we take care of the rest.

  • If a repair is possible, it is carried out free of charge.
  • If the product cannot be repaired, the brand offers an exchange for another product.
  • If no product is available, a refund is issued as soon as the brand confirms it.

Faulty straight out of the box? Some brands offer an immediate exchange, others a repair. Contact us to find out what applies to your product.

The warranty covers breakdowns occurring under normal use, as defined by the brand's terms. Product breakage (drop, impact, liquid…) is not covered, nor are certain consumable parts.

New, never opened — our commitment

All our products are new, delivered in their sealed original packaging.

We commit to never sending you a product that has been opened, unboxed or returned by another customer — even one “just opened for checking”.

Any doubt on delivery (damaged box, seal already opened)? Point it out to the courier or contact us immediately: we take the product back and send you another one.

Sales invoice

Every order comes with its sales invoice, included with the parcel (handed over in person for a store collection).

Ordering for a company? Using the details you give at checkout (company name and ICE), the invoice is issued in your company's name, with its ICE.

Need a quote? Request a free quote — reply within 24 working hours.

100% secure payment: Bank transfer · Bank card · Cash on delivery (deposit of 200 DH by card or bank transfer) · Certified cheque

Accepted payment methods

Bank transfer

Simply transfer the amount shown to account 007 826 0002684000000426 89 — SGM2I, Attijariwafa bank. The rest (the reference to quote, sending us the proof, tracking) is explained right after confirmation and by email. An instant transfer is recommended: it saves you 24 hours on the delivery time.

Bank card

Your everyday Moroccan bank card is enough — Visa, Mastercard or CMI, no special card required. Foreign cards are accepted too. Secure payment by Attijari Payment.

Cash on delivery (deposit of 200 DH by card or bank transfer)

Pay 200 MAD up front by card, then 990 MAD in cash on delivery. The deposit is not refunded if you cancel your order.

Certified cheque

Certified cheque payable to “sgm2i”. Have your bank certify the cheque, then send us a copy on WhatsApp (+212 6 64 10 46 24) or to service.client@iris.ma — we dispatch as soon as we receive it.

Cash at a bank branch

Pay the cash in at any of the 3,400 Attijariwafa Bank branches in Morocco, to the SGM2I account no. 0268 D 000 000 426. You do not need an account there: your ID and the cash are enough.

The methods offered depend on the order total and the carrier — checkout shows the final list.

Google reviews4.6(560 reviews)
Manufacturer's datasheetView the PDF · 235 Ko — downloadable

Product overview

Desk IP phone for Alcatel-Lucent Enterprise installations, at reception, in a private office or a hotel room: wideband HD audio, two Gigabit ports and PoE power over the network cable.
Compatibility: OXO Connect, OmniPCX Office RCE and OmniPCX Enterprise, in IP NOE or SIP
Display: 2.4-inch 128 x 64 backlit LCD, six soft keys around it
Keys: 4 programmable keys with LED, F1 and F2 keys, dial by name
Network: 2 RJ-45 10/100/1000 ports, the computer plugs in behind the phone
Power: PoE class 1, under 3.84 W
Audio: full-duplex hands-free, noise reduction, USB port for a headset
A compact Alcatel-Lucent Enterprise phone, also designed for hotel and hospital bedsides, with a clip and faceplate that can carry the establishment's logo.

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Description

Alcatel-Lucent Enterprise · Reference 3MG27201AA

The simple phone
of an Alcatel-Lucent network.

The 8018 DeskPhone is a compact IP phone: a readable display, true hands-free and everything it takes to register on an OXO Connect or an OmniPCX. It suits a private office, a reception desk or a hotel room.

Alcatel-Lucent 8018 DeskPhone IP phone seen from three quarters, handset on the cradle and stand unfolded
  • 675 ghandset included
  • 2.4 inches128 x 64 backlit display
  • 2 portsEthernet 10/100/1000
  • 3.84 Wat most, on PoE class 1

A single cable to the desk

The phone draws its power from the network socket, under the 802.3af standard: plugged into a PoE switch, it needs no power brick. Its second RJ-45 port connects the computer next to it to the network, through the built-in switch. One wall socket is therefore enough for both the phone and the PC.

The headset plugs in over USB

The side of the 8018 carries a USB port designed for audio: a headset, a speaker or a hands-free kit connect to it, and the same port slowly charges a smartphone. Without a headset, the wideband loudspeaker works in full duplex, with noise reduction and echo cancellation: both parties can speak at the same time without cutting each other off.

Side view of the 8018 DeskPhone showing the USB port on its flank and the tilted standThe USB port, on the side of the phone, and the stand that tilts the display at 45°.

Six keys around the display, four at your command

The 2.4-inch display is framed by six soft keys that change role with the call. The four-way navigator, the OK and cancel keys and the 123 ↔ abc key let you call a colleague by name. Four programmable keys with LED, under their clear cover, take the most used numbers or features, with their paper label.

Display of the 8018 DeskPhone with its soft keys and the OK navigatorThe backlit display and the four-way navigator.

In the colours of the hotel or the company

The clip and faceplate of the 8018 can be customised with the establishment's logo, which makes it a natural bedside phone for a hotel or hospital room. On the wall, with its mounting kit, it protrudes only 100 mm, handset included.

Supported servers
OXO Connect, OmniPCX Office RCE and Enterprise
Protocols
IP NOE or SIP
Call LED
visible from front and back
On the wall
100 mm deep, 3MG27210AA kit
In the box
phone, handset, stand, Ethernet cable

The 8018 registers on an Alcatel-Lucent Enterprise server: you need OXO Connect version 2 or later, OmniPCX Office RCE 10.3 or later, or OmniPCX Enterprise 11.2.1 or later. Check your PBX version before ordering, and plan for the 3MG27006xx adapter if your switch does not provide PoE.

All desk phones are gathered in the IP & VoIP phones department, and the brand's range on the Alcatel-Lucent Enterprise page. For other fixed phones, see the Telephony department.

Values taken from the Alcatel-Lucent Enterprise datasheet of the 8018 DeskPhone.

Technical specifications

Technical specifications
Display2.4-inch black and white graphic LCD, 128 x 64 pixels, white backlight, adjustable contrast
Dimensions (W x D x H)164 x 200 x 170 mm (100 mm deep when wall-mounted with the handset)
Video resolutionNone (device has no camera)
USB port1 USB port (1.1/2.0)
IP protection ratingIP20
Quality of service (QoS)IEEE 802.1p/Q (VLAN), layer 3 TOS and DSCP, QoS tickets
Power consumptionPoE class 1, under 3.84 W
SpeakerBuilt-in wideband loudspeaker, full-duplex hands-free
Voice codecsG.711 (A-law and µ-law), G.729ab, G.722; VAD and DTX for all codecs
VoIP protocolsIP NOE or SIP (RFC 3550, 2833, 3261, 3263, 3264, 3265, 3515, 3892, 3960, 4566, 5359, 6086)
Call managementF1 and F2 keys or hold and transfer, call pickup key, end call key, dial by name
Supported network protocolsDHCP (RFC 2131) and static IP, LLDP-MED IPv4/IPv6 with automatic VLAN acquisition, IEEE 802.1p/Q, 802.1x
Network interfaces2 RJ-45 Ethernet 10/100/1000 ports (network and PC through the built-in switch)
Weight675 g (handset included)
SecurityBasic or Digest authentication and 802.1x (MD5, EAP-TLS), TLS 1.2 and SRTP, SHA-2, SSH v2, IPsec VPN, protection against denial of service and ARP spoofing, X509v3 certificate installed
Programmable keys4 programmable keys with LED and paper label, 6 soft keys around the display
Talk timeNot applicable (wired phone powered over PoE)
Standby timeNot applicable (wired phone powered over PoE)
Technical specifications (continued)
Box contents8018 phone, comfort handset, stand, clear cover with two double-sided paper labels, Ethernet cable, safety sheet
Product colourMoon Grey
Power supplyPoE IEEE 802.3af class 1; power adapter optional
CompatibilityOmniPCX Enterprise 11.2.1 and later, OTBE R2.2 and later, OmniPCX Office RCE 10.3 and later, OXO Connect 2 and later
Manufacturer part number3MG27201AA
MountingOn a desk (45° stand), wall mounting with the 3MG27210AA kit sold separately
Operating temperature-5 °C to +45 °C
Operating humidity5% to 95%
PoE powerYes
Device typeDesk phone
Headset jackUSB
Display typeMonochrome display
Network port2 Gigabit ports
Power supply includedNo: powered over PoE, 3MG27006xx power adapter optional
Audio processingSmart noise reduction, acoustic echo cancellation, hearing aid compatibility (HAC)
Audio bandwidthWideband HD audio (G.722) on handset and loudspeaker
ConnectivityRJ-9 for the corded handset, 1 USB port (1.1/2.0) for a headset, speaker or slow charging of a smartphone
Warranty1 year

Specific references

EAN3326744920570
MPN3MG27201AA

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Frequently asked questions about this product

Which PBXs is the 8018 DeskPhone compatible with?
It registers on OXO Connect (version 2 and later), OmniPCX Office RCE (10.3 and later), OmniPCX Enterprise (11.2.1 and later) and OpenTouch Business Edition (R2.2 and later). It talks to the server either with the IP NOE protocol or with SIP.
Does the 8018 need a power adapter?
Not on a PoE switch: the 8018 draws its power from the Ethernet cable (802.3af standard, class 1), and its consumption stays under 3.84 W. Where the network offers no PoE, add the Alcatel-Lucent 3MG27006xx adapter, sold separately: it is not supplied with the phone.
Can a headset be connected to the 8018?
Yes, through its USB port (1.1/2.0), designed for audio equipment: headset, loudspeaker or hands-free kit. The same port slowly charges a smartphone.
Can a computer be connected to the 8018?
Yes: the phone has two RJ-45 Ethernet 10/100/1000 ports, one to the network, the other to the PC through its built-in switch. A single network socket at the desk is therefore enough for both the phone and the computer.
Can the 8018 be wall-mounted?
Yes, with the 3MG27210AA wall mounting kit, sold separately: the phone then protrudes only 100 mm from the wall, handset included. On a desk, its stand tilts the display at 45°.
What is in the 8018 DeskPhone box?
You get the phone and its corded comfort handset, the stand, a clear cover with two paper labels printed on both sides to name the keys, an Ethernet cable and the safety sheet. The power adapter must be ordered separately.

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