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Jabra Engage 50 II Headset Stereo MS version - USB-C / USB-A (5099-299-2169)

For contact centres: three microphones cut floor noise for highly intelligible calls, right through to transcription. Supplied with its call control unit and the Engage+ software, which analyses calls in real time.

  • Microsoft Teams certified
  • 3-microphone MEMS system on the boom
  • Call control unit included, with customisable buttons
  • Busylight indicator
  • Real-time call analysis with the Engage+ software
  • Compatible with Amazon Connect, Genesys Cloud CX and NICE CXone
  • Certified for Cisco, Unify, Zoom, Google Meet and Amazon Chime
  • SmartRinger: ringtone audible when you move away from the desk
  • Wearing detection
  • Angled sound-isolating earcups, leatherette cushions
  • Weight 65 g
  • 20 mm speakers
  • Jabra SafeTone 2.0 hearing protection with 105 dB PeakStop
  • Storage pouch included
Ref.: 5099-299-2169
Jabra Engage 50 II Headset Stereo MS version - USB-C / USB-A (5099-299-2169) — image 1
Jabra Engage 50 II Headset Stereo MS version - USB-C / USB-A (5099-299-2169) — image 2
Jabra Engage 50 II Headset Stereo MS version - USB-C / USB-A (5099-299-2169) — image 3
Jabra Engage 50 II Headset Stereo MS version - USB-C / USB-A (5099-299-2169) — image 4
Jabra Engage 50 II Headset Stereo MS version - USB-C / USB-A (5099-299-2169) — image 5

Non-contractual photos

The visuals on this page are supplied by the manufacturer. They are frequently produced for a whole range — not for the exact model you are viewing: what you see in the photo is never a promise of what is included.

No exchange, return or cancellation will be accepted on the grounds that something seen in a photo (accessory, port, colour, keyboard layout, packaging…) is not found on the delivered product. Only the specifications written on the page are binding for the order.

What the image does not guarantee:

  • Staging : microphone stand, boom arm, pop filter, mounts and ambient speakers photographed are not included unless stated.
  • Quantity : the number of speakers or channels visible in the image does not necessarily match the set sold.
  • Cables and tips : the cables, adapters, ear tips and cases supplied are those listed in the specifications.
  • Specifications : Bluetooth, jack socket, USB, noise cancellation and battery life cannot be read from a photo.
  • Colour : one image often serves several colours, and the shade you see depends on studio lighting as much as on your screen settings; the colour sold is the one in the title and the specifications.
  • Props and accessories : the items shown around the product (cables, stands, decorative objects, content displayed on screen) are not included unless explicitly stated.
  • Packaging : boxes, labels and bundles change with the manufacturer's revisions: the packaging delivered may differ from the one in the photo.

What is binding: the product title, this page's technical specifications, the description and, when provided, the manufacturer's PDF datasheet available in the downloads.

The slightest doubt about a specification? Contact us before ordering and we will check for you.

(+212) 05 30 31 64 21+212 6 64 10 46 24service.client@iris.ma

See our terms and conditions of sale.

1/5
2 659,00 DHincl. VAT

Limited quantity

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Receive it between Wed 23 Sept and Fri 25 Sept — delivery 40 DH incl. VAT all over Morocco

Delivery to your address

Receive it between Wed 23 Sept and Fri 25 Sept — delivery 40 DH incl. VAT all over Morocco

The estimate is refined using actual delivery rounds to your city.

  • Free delivery from 3 000 DH of purchases, all over Morocco.
  • Below that, the same rate in every city for parcels up to 30 kg (delivery to your home or workplace) — the exact amount is shown above, then in the basket.
  • Above 30 kg, the rate follows the parcel's weight. In Casablanca, the flat rate holds up to 120 kg.
  • You are notified by SMS, then called by the courier before your parcel is handed over (delivered by Sapress).
  • Observed delivery time: 1 to 5 working days depending on the city.
Free in-store collection: Casablanca (within 24 h) · Témara (within 48 h)

In-store collection — free

Casablanca store
We bring it to the store within 24 h
We call you as soon as it arrives in store.

Résidence Manoir des Roses, Lot. 18, Boulevard El Hachmi El Filali, Rond-point Bachkou, Casablanca

Opening hours

  • Mon–Fri: 10am – 7pm
  • Sat: 10am – 2pm
  • Closed on Sundays and public holidays

Payment on site: cash, bank card via terminal, certified cheque.

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Temara pickup point
We bring it to the store within 48 h
We call you as soon as it arrives in store.

Boulevard Hassan II, Résidence Les Perles de Témara, Immeuble 5, appartement 2, Témara

Opening hours

  • Mon–Fri: 8.30am – 1pm / 2pm – 6pm
  • Sat: 8.30am – 12.30pm
  • Closed on Sundays and public holidays

Payment on site: cash, bank card via terminal, certified cheque.

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2 years warranty — free repair in Morocco if it breaks down during the warranty period

2 years manufacturer's warranty

This product is covered for 2 years by a manufacturer's warranty (the brand's official warranty). Your iris.ma invoice serves as the warranty document: keep it safe.

A problem with your product? Don't worry: contact us by phone, WhatsApp or e-mail. Depending on the brand, we direct you either straight to the repairer appointed by the brand to fix your product, or to us — and we take care of the rest.

  • If a repair is possible, it is carried out free of charge.
  • If the product cannot be repaired, the brand offers an exchange for another product.
  • If no product is available, a refund is issued as soon as the brand confirms it.

Faulty straight out of the box? Some brands offer an immediate exchange, others a repair. Contact us to find out what applies to your product.

The warranty covers breakdowns occurring under normal use, as defined by the brand's terms. Product breakage (drop, impact, liquid…) is not covered, nor are certain consumable parts.

(+212) 05 30 31 64 21+212 6 64 10 46 24service.client@iris.ma

New, never opened — our commitment

All our products are new, delivered in their sealed original packaging.

We commit to never sending you a product that has been opened, unboxed or returned by another customer — even one “just opened for checking”.

Any doubt on delivery (damaged box, seal already opened)? Point it out to the courier or contact us immediately: we take the product back and send you another one.

Sales invoice

Every order comes with its sales invoice, included with the parcel (handed over in person for a store collection).

Ordering for a company? Using the details you give at checkout (company name and ICE), the invoice is issued in your company's name, with its ICE.

Need a quote? Request a free quote — reply within 24 working hours.

100% secure payment: Bank transfer · Bank card · Cash on delivery · Certified cheque

Accepted payment methods

Bank transfer

Simply transfer the amount shown to account 007 826 0002684000000426 89 — SGM2I, Attijariwafa bank. The rest (the reference to quote, sending us the proof, tracking) is explained right after confirmation and by email. An instant transfer is recommended: it saves you 24 hours on the delivery time.

Bank card

Your everyday Moroccan bank card is enough — Visa, Mastercard or CMI, no special card required. Foreign cards are accepted too. Secure payment by Attijari Payment.

Cash on delivery

Pay the courier in cash on delivery — no fee.

Certified cheque

Certified cheque payable to “sgm2i”. Have your bank certify the cheque, then send us a copy on WhatsApp (+212 6 64 10 46 24) or to service.client@iris.ma — we dispatch as soon as we receive it.

Cash at a bank branch

Pay the cash in at any of the 3,400 Attijariwafa Bank branches in Morocco, to the SGM2I account no. 0268 D 000 000 426. You do not need an account there: your ID and the cash are enough.

The methods offered depend on the order total and the carrier — checkout shows the final list.

Google reviews4.7(553 reviews)
Manufacturer's datasheetView the PDF · 203 Ko — downloadable

Product overview

Wired headset Jabra Engage 50 II Stereo MS: a stereo headset certified for Microsoft Teams, built for call centres and demanding professionals.
Connectivity: plug-and-play wired connection via USB-C or USB-A, with a dedicated call control unit to handle your calls at a touch.
Microphone: a 3-MEMS-microphone system on the boom reduces background noise like never before, for highly intelligible conversations that are ideally suited to transcription.
Comfort: on-ear headband, angled faux-leather ear cups and a lightweight design to stay focused all day long.
Also: Busylight status indicator, 20 mm speakers, Jabra SafeTone 2.0 and PeakStop hearing protection, SmartRinger ringtone, port detection, management via Engage+, Jabra Direct and Jabra Xpress.

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Technical specifications

Technical specifications
Dimensions (W x D x H)167 x 167 x 54 mm (stereo)
Headset frequency response50 Hz to 20 kHz (music), 100 Hz to 14 kHz (voice)
Microphone frequency response100 Hz to 14 kHz
Cable length1.6 m or 2.4 m depending on the part number
Wireless technologyNone (wired headset)
Microphone type3 noise-cancelling MEMS microphones on the boom
Microphone sensitivity-26 dBFS/Pa
Talk timeNone (wired headset)
Standby timeNone (wired headset)
Box contentsHeadset, storage pouch, warranty and warning leaflets
Weight65 g (stereo), 152 g with the cord
Wearing styleOn-ear headband
TypeHeadset
ConnectorUSB-A, USB-C
Headphone form factorSupra-aural (on-ear)
ListeningStereo (both ears)
Noise cancellationNo noise reduction
MicrophoneBoom microphone, Noise-cancelling microphone
Video conferencing compatibilityCertified for Microsoft Teams
Technical specifications (continued)
Headphone useCalls & remote working
Ear cushionsLeatherette
Headset connectionUSB-C or USB-A, with inline call control unit
Adapter or receiver includedNone
Base or standNone
Headset chargingNone (wired headset)
Wireless rangeNone (wired headset)
Simultaneously connected devicesNone (wired headset)
Listening timeNone (wired headset)
Charging timeNone (wired headset)
Microphone boomBoom carrying the 3 MEMS microphones
Active noise cancellation (ANC)None (noise-isolating design)
Driver size20 mm
Hearing protectionJabra SafeTone 2.0, PeakStop 105, EU Noise at Work Directives, G616 and OSHA
Headset controlsDedicated call control unit, SmartRinger ringing and wear detection
Platform certificationsCertified for Microsoft Teams; compatible with Cisco, Unify, Zoom, Google Meet and Amazon Chime
Management softwareJabra Direct, Jabra Xpress and Engage+
Busy lightBusylight, incoming call, Microsoft Teams notifications
Warranty2 years

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Frequently asked questions about this product

Does it plug in via USB-C or USB-A?
Both. This 5099-299-2169 reference is the USB-C/A version: it covers both connectors, so you do not have to choose between a desktop with USB-A and a recent laptop with USB-C. Jabra is in fact gradually replacing its dedicated USB-C or USB-A references with these mixed versions.
What is in the box, apart from the headset?
Three items come with the headset: the USB call control unit, a storage pouch and the warranty and safety leaflets. It is this 68 g unit that carries the call buttons, the SmartRinger and the status lights.
Ear cushions wear out over time: can they be replaced?
Yes. Engage 40/50 II ear cushions can be ordered separately, in a pack of 2 (reference 14101-85) or a pack of 10 (14101-84), and the storage pouch can also be replaced (14301-55). On a headset worn all day in a call centre, this is what really extends its life.
How many microphones does it have, and can it cope with open-plan office noise?
It uses three MEMS microphones on the boom, specifically to reduce the background noise of an office floor. The microphone frequency response covers 100 Hz to 14,000 Hz with a sensitivity of -26 dBFS/Pa: tuning centred on the voice, which makes conversations usable right through to automatic transcription.
Does it protect your hearing over a full day of calls?
Yes: Jabra SafeTone 2.0 combines IntelliTone 2.0, which keeps average sound exposure at a reasonable level, and PeakStop 105 dB, which eliminates unexpected acoustic shocks. The headset meets the EU directive on noise at work as well as the G616 and OSHA standards.
What is the red light on the headset for?
It is the Busylight: it automatically turns red as soon as you are on a call, to signal to your colleagues that you must not be disturbed. The lights also show incoming calls, mute and hold, and are programmable via the Jabra SDK.
Does the SmartRinger ring all the time?
No: the SmartRinger can be set to ring only when the headset is lying on a flat surface, that is, when you have left your desk. Your colleagues therefore do not hear your ringtone while you are wearing the headset.
Is it certified for Microsoft Teams?
Yes: this MS version is the Microsoft Teams certified variant, and its lights relay Teams notifications. Its control unit can also operate the Amazon Connect, Genesys Cloud CX and NICE CXone contact centre solutions.
Do you need to install software to get the most out of it?
The headset works as soon as it is plugged in, plug-and-play. Real-time call analysis, however, requires the free Engage+ software: live recommendations on background noise, microphone position, silences and interruptions. Jabra Direct and Jabra Xpress are used for configuration and fleet-wide deployment.
How much does it really weigh once plugged in?
65 g for the stereo headset alone, and 152 g including the cord — it is this second figure you will feel in use. The headband is on-ear, with angled faux leather ear cups and a textured structure designed to reduce pressure on the ear.
Can the control unit buttons be customised?
Yes. The buttons on this 68 g unit integrate with your unified communications or contact centre platform to trigger common actions — requesting help from a supervisor, for example — in a few clicks. Answering, hanging up and muting the microphone are done directly from it.
Is the Jabra Engage 50 II new, and how long is the warranty?
Yes: it is new and in its original packaging, supplied with its invoice, which serves as the warranty document for 2 years. The full specifications are in the datasheet (PDF).

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