How do you connect this SC 260 to a desk phone?
Through its Easy Disconnect (QD) connector: an ED cable, chosen according to the brand of your phone, links the headset to the phone. The connector unclips in one move, so you can leave your desk without taking off the headset or hanging up.
What is in the box of the Impact SC 260?
The headset with its faux leather ear cushions and cable clip already fitted, a carry pouch, the quick guide and the safety guide. The Easy Disconnect cable itself is chosen according to the phone you connect it to.
Does this headset protect the ear from acoustic shock?
Yes, with EPOS ActiveGard technology, which clips sound peaks before they reach the ear. An adjustable noise limiter completes the protection, which complies with European directive 2003/10/EC on noise at work.
Does the SC 260 actively reduce the noise around me?
No, it has no active noise cancellation. It is the microphone that is noise-cancelling: the technology works for the person you are talking to, who does not hear the office floor. On your side, attenuation comes from the ear cushions resting on your ears.
Can you answer calls and mute the mic without touching the phone?
Yes, an in-line control unit on the cable lets you answer, hang up, adjust the volume and mute the microphone. It also redials the last number called, with a double press.
What does the 150 to 6,800 Hz band bring to calls?
It is wideband audio: it covers more than twice the classic telephone band, so consonants are easier to tell apart and names can be spelt out without having to repeat them. The microphone, for its part, picks up 50 to 18,000 Hz.
Does the headband stand up to intensive call-centre use?
It is made of reinforced metal, in a construction EPOS states is built for daily use for years. The ear cups with CircleFlex double articulation sit flat on each ear instead of straining the headband.
How can you recognise your own headset when the whole team has the same one?
Two markers are provided for this: an ID label to fill in with the user's name, and numbered grooves on the headband, which let you find your exact setting again from one workstation to another.
How much does this stereo headset weigh on the head?
89 g for the binaural version, this one, with two ear cups. The weight is spread across both ears and a metal headband, which matters more over eight hours than the grams themselves.
Does the mic boom fold away for transport?
Yes, it folds and swivels: you fold it against the ear cup and the headset slips into the protective pouch supplied. Because it swivels, it can also be placed on the left or the right, depending on your dominant ear.
Can this headset be configured or updated from the computer?
Yes, via EPOS Connect, which handles firmware updates and audio settings on Windows, on Mac and in VDI environments. For a whole fleet, EPOS Manager manages and updates the headsets remotely.
Which calling platforms is this SC 260 certified for?
Part number 1000515 is certified for Google Meet, Avaya, Alcatel-Lucent Enterprise and Unify. The cable is 1 m long up to the Easy Disconnect connector, a length to which you add that of the cable connected to the phone.
Is this EPOS Impact SC 260 new and under warranty?
Yes, new in its original EPOS packaging, pouch and clip included. Your invoice serves as the warranty document and covers
1 year on part number 1000515. The
manufacturer document for the Impact 200 series details all the measurements.
