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Eaton 9E 20kVA Online UPS (9E20KI)

16 kW genuinely available and around 14 minutes of runtime at half load, extendable with up to four battery cabinets. Terminal block input and output, for hard-wired infrastructure.

  • 16 kW usable output
  • Around 14 minutes of runtime at half load
  • Runtime extendable with one to four external battery cabinets
  • Terminal block input and output: fixed wiring, to be installed by an electrician
  • Internal bypass and maintenance bypass as standard
  • LCD screen: load level, battery status, voltages and frequencies
  • USB port and RS-232 serial port for automatic server shutdown
  • Slot for an SNMP network card, remote monitoring
  • Intelligent Power software included, compatible with VMware and Hyper-V
  • Hot-swappable batteries
  • 93% efficiency, 97% in economy mode
  • Sine wave output
  • Noise level below 55 dB, to be installed in a technical room
  • 160 kg, tower format on castors
Ref.: 9E20KI
49 999,00 DHincl. VAT

Configuration · Eaton 9E

In stock

Earn 300 DH in loyalty credit with this purchaseHow does it work?Loyalty credit capped at 300 DH per order.

Receive it between Wed 23 Sept and Fri 25 Sept — delivery 780 DH incl. VAT all over Morocco

Delivery to your address

Receive it between Wed 23 Sept and Fri 25 Sept — delivery 780 DH incl. VAT all over Morocco

The estimate is refined using actual delivery rounds to your city.

  • Free delivery from 3 000 DH of purchases, all over Morocco.
  • Below that, the same rate in every city for parcels up to 30 kg (delivery to your home or workplace) — the exact amount is shown above, then in the basket.
  • Above 30 kg, the rate follows the parcel's weight. In Casablanca, the flat rate holds up to 120 kg.
  • You are notified by SMS, then called by the courier before your parcel is handed over (delivered by Sapress).
  • Observed delivery time: 1 to 5 working days depending on the city.
Free in-store collection: Casablanca (within 24 h) · Témara (within 48 h)

In-store collection — free

Casablanca store
We bring it to the store within 24 h
We call you as soon as it arrives in store.

Résidence Manoir des Roses, Lot. 18, Boulevard El Hachmi El Filali, Rond-point Bachkou, Casablanca

Opening hours

  • Mon–Fri: 10am – 7pm
  • Sat: 10am – 2pm
  • Closed on Sundays and public holidays

Payment on site: cash, bank card via terminal, certified cheque.

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Temara pickup point
We bring it to the store within 48 h
We call you as soon as it arrives in store.

Boulevard Hassan II, Résidence Les Perles de Témara, Immeuble 5, appartement 2, Témara

Opening hours

  • Mon–Fri: 8.30am – 1pm / 2pm – 6pm
  • Sat: 8.30am – 12.30pm
  • Closed on Sundays and public holidays

Payment on site: cash, bank card via terminal, certified cheque.

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1 year warranty — free repair in Morocco if it breaks down during the warranty period

1 year manufacturer's warranty

This product is covered for 1 year by a manufacturer's warranty (the brand's official warranty). Your iris.ma invoice serves as the warranty document: keep it safe.

A problem with your product? Don't worry: contact us by phone, WhatsApp or e-mail. Depending on the brand, we direct you either straight to the repairer appointed by the brand to fix your product, or to us — and we take care of the rest.

  • If a repair is possible, it is carried out free of charge.
  • If the product cannot be repaired, the brand offers an exchange for another product.
  • If no product is available, a refund is issued as soon as the brand confirms it.

Faulty straight out of the box? Some brands offer an immediate exchange, others a repair. Contact us to find out what applies to your product.

The warranty covers breakdowns occurring under normal use, as defined by the brand's terms. Product breakage (drop, impact, liquid…) is not covered, nor are certain consumable parts.

New, never opened — our commitment

All our products are new, delivered in their sealed original packaging.

We commit to never sending you a product that has been opened, unboxed or returned by another customer — even one “just opened for checking”.

Any doubt on delivery (damaged box, seal already opened)? Point it out to the courier or contact us immediately: we take the product back and send you another one.

Sales invoice

Every order comes with its sales invoice, included with the parcel (handed over in person for a store collection).

Ordering for a company? Using the details you give at checkout (company name and ICE), the invoice is issued in your company's name, with its ICE.

Need a quote? Request a free quote — reply within 24 working hours.

100% secure payment: Bank transfer · Bank card · Certified cheque

Accepted payment methods

Bank transfer

Simply transfer the amount shown to account 007 826 0002684000000426 89 — SGM2I, Attijariwafa bank. The rest (the reference to quote, sending us the proof, tracking) is explained right after confirmation and by email. An instant transfer is recommended: it saves you 24 hours on the delivery time.

Bank card

Your everyday Moroccan bank card is enough — Visa, Mastercard or CMI, no special card required. Foreign cards are accepted too. Secure payment by Attijari Payment.

Certified cheque

Certified cheque payable to “sgm2i”. Have your bank certify the cheque, then send us a copy on WhatsApp (+212 6 64 10 46 24) or to service.client@iris.ma — we dispatch as soon as we receive it.

The methods offered depend on the order total and the carrier — checkout shows the final list.

Google reviews4.7(553 reviews)
Manufacturer's datasheetView the PDF · 145 Ko — downloadable

Product overview

Very high-power online UPS for critical infrastructure: online double-conversion, 20 kVA / 16 kW.
Technology & protection: power is fully regenerated, continuously — equipment never touches the mains, with no transfer time. Maximum protection against power cuts, surges, voltage fluctuations and electrical noise.
Power: 20 kVA for 16 kW of usable power — sized for server racks and industrial equipment.
Runtime: approx. 14 minutes at half load (8000 W); extendable with external battery cabinets.
Ports: terminal block connection (fixed wiring by an electrician); USB port, serial port and slot for an SNMP network card.
Active cooling (≈ 55 dB), to be installed in a technical room.
LCD display: shows load, battery level and remaining runtime at a glance — monitor the UPS without any software.
Designed, for example, for data centres, server racks or industrial equipment.
Remember to check how much power your equipment draws and to choose the capacity according to the runtime you need.

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Technical specifications

Technical specifications
Output voltage220 V / 230 V / 240 V +/- 2%
Waveform typeSine wave
Output harmonic distortion< 3% at output
Output connectionsTerminal block
Input voltage220 / 230 / 240 V single-phase; 380 / 400 / 415 V three-phase
Input frequency50 Hz / 60 Hz auto-selecting (45 - 66 Hz)
Input connectionsTerminal block
Voltage range176 - 276 V without derating (up to 110 - 276 V with derating)
Interface port1 USB port, 1 RS232 serial port (cannot be used simultaneously)
User interfaceLCD screen (load level, battery level, input and output voltages and frequencies)
Power management softwareEaton Intelligent Power
Weight (kg)159.9 kg
Dimensions (W x D x H) (mm)350 x 706 x 815.5 mm
TechnologyOn-line
Power (VA)20,000 VA
Voltage stabiliserYes
Box contents9E UPS · USB cable · Serial cable · User manual
Technical specifications (continued)
Communication card slot1 slot for Network-MS (SNMP), ModBus-MS or Relay-MS (dry contacts) card, optional
Transfer/switching time0 ms (continuous double conversion)
BypassAutomatic internal bypass + maintenance bypass as standard
Audible noise< 55 dB
Power factor (ratio)0.8
Output frequency50 Hz / 60 Hz auto-selecting
Phase (output/input)Single-phase / Single-phase or three-phase (depending on version)
Eco mode efficiency97 %
Overload capacity105-110%: 5 min; 110-130%: 1 min; 130-150%: 10 s; > 150%: 100 ms
Double-conversion efficiency93% in online mode
Output typeTerminal block
Power (W)16,000 W
Runtime15 min at 50% load; 9 min at 75% load
External battery packsUp to 4 external 9EEBM480 battery modules (runtime extended to 82/54 min at 50 and 75% load)
Form factorTower
Control & communicationUSB, RS232 serial port, Card slot
Warranty1 year

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Frequently asked questions about this product

How long does the 9E20KI run on battery?
About 15 minutes at 50% load and 9 minutes at 75%. These times are indicative and depend on the protected equipment, its configuration, the age of the batteries and the room temperature.
How far can the 9E20KI's runtime be extended?
27 minutes at half load with one external battery cabinet and 82 minutes with four cabinets — at 75% load, runtime goes from 9 minutes to 19, then to 54. Each cabinet weighs 132 kg: check the room's floor and the floor space before ordering.
Does the 9E20KI accept a three-phase input?
Yes, the 20 kVA is available in both single-phase in/single-phase out and three-phase in/single-phase out configurations: the input can be three-phase at 380, 400 or 415 V, while the output remains single-phase. The rated input voltage is given as 400 V / 230 V depending on the connection chosen.
How does the 9E20KI connect to the electrical installation?
To a terminal block, at both input and output: the unit has no outlets. It requires fixed wiring carried out by an electrician, with a dedicated circuit sized for 20 kVA — the step that takes longest to prepare before commissioning.
Can the UPS be removed without cutting power to the racks?
Yes: besides the internal bypass that takes over in the event of a UPS fault or a downstream short circuit, a maintenance bypass as standard lets you replace the unit without interrupting the connected equipment.
Why do 20 kVA only amount to 16 kW?
The power factor is 0.8: 20 × 0.8 = 16 kW actually available. It is this value in kilowatts that must be compared with the combined consumption of the racks, the storage and any air conditioning that is also protected.
How much space and weight should be planned for in the room?
815.5 mm high, 350 wide and 706 deep, for 160 kg. The unit is mounted on castors, so it can be moved once on the floor, but its weight and that of the battery cabinets mean the floor's load-bearing capacity must be checked.
How much heat does the 9E20KI give off in the technical room?
4913 BTU per hour in online operation, for an efficiency of 93%, rising to 97% in ECO mode. This heat output feeds directly into the air-conditioning calculation: on a 20 kVA unit, it is no longer a detail.
What input voltage range does the UPS tolerate?
176 to 276 V without derating, and down to 110-276 V with power derating: below 176 V the unit keeps running, but no longer delivers its full power. The frequency is auto-selected between 50 and 60 Hz.
How many batteries does the 9E20KI hold, and are they hot-swappable?
Forty 12 V / 9 Ah batteries, sealed lead-acid, hot-swappable. They are tested automatically and protected against deep discharge; replacement is therefore carried out without interrupting the power supply to the equipment.
How can the 9E20KI be monitored and the machines shut down automatically?
A USB port and an RS-232 serial port — which cannot be used simultaneously — plus a card slot that accepts an SNMP network card, a ModBus card or a dry-contact card. The Intelligent Power software is supplied and covers virtualised environments.
Is the Eaton 9E 9E20KI new and under warranty?
Yes, new equipment, with the invoice serving as the warranty document, for a period of 1 year. The noise level stays below 55 dB and the operating temperature ranges from 0 to 40 °C. The datasheet lists all the values for the range, in the 20 kVA column.

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